We’ll help you communicate the benefits of change.
With change, communication is essential to success.
Digital Adoption Plans
I develop digital adoption plans to help organizations justify operational investments or request funding, including the following:
- Determine and rationalize budgets and timelines;
- Identify, describe and mitigate risks against the potential rewards of change (cost-benefit analysis, weighted comparisons, SWOT analysis and quadrants);
- Surveys, interviews and focus groups to understand and define the current state;
- Requirements-gathering documents to plan for an ideal future state.
- Software selection recommendations that identify and rank optimal technology alternatives.
Communications
When change happens, it’s necessary to justify investing in or divesting from software and to help staff and customers adjust to new processes.
- Communications to rationalize disruption and motivate change.
- Software assessments to measure how well teams adopt new technologies.
- Training to help staff transition.
- We provide interactive tools, such as helpful animations, that clearly show customers what has changed, why the change was made, and how the new feature or update works at every customer touchpoint.